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Free PDF 2025 ServiceNow Professional CSA: Valid ServiceNow Certified System Administrator Test Labs

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ServiceNow Certified System Administrator Sample Questions (Q196-Q201):

NEW QUESTION # 196
If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

A. Any active user
B. No users
C. Any user with an article's permalink
D. itil users
E. Users with kb_user role

Answer: A

NEW QUESTION # 197
How would you define an Access Control, to allow a user with iti role to have permission to create incident records?

A. Name: incident. None; Operation: create; Role: itil
B. Name: incident None, Permission: create: Role: itil
C. Name: incident Any, Operation: write, Permission: itil
D. Name: incident"; Permission: write; Role: itil
E. Name: incident.*; Operation: write; Permission: itil

Answer: A

Explanation:
InServiceNow,Access Control Rules (ACLs)are used togrant or restrict permissionsfor performing actions on a table or field.
To allow a user with theitilrole tocreate Incident records, the correctAccess Control Rulemust:
Apply to theincidenttable
Grant the "create" operation
Be restricted to users with the "itil" role
Breaking Down the Correct ACL Configuration:ACL Field
Correct Value
Name
incident.None(applies to the table-level, not a field)
Operation
create(allows creating new records)
Role
itil(only users with the itil role can create incidents)
incident.None#Applies to the entire table(for record creation).
incident.*#Applies to all fieldsin the table (not needed for create operations).
Why is "incident.None" used instead of "incident.*"?
A: Name:incident"; Permission: write; Role: itilIncorrect- The "write" permissionallows editing existing records, butdoes not allow creating new ones.
B: Name:incident Any, Operation: write, Permission: itilIncorrect- There is no such name format"incident Any"in ACLs. Also, "write" does not allow record creation.
C: Name:incident.*; Operation: write; Permission: itilIncorrect- "incident.*" appliesto all fields in the table, but doesnot apply to record creation.
D: Name:incident None, Permission: create: Role: itilIncorrect- The correct format uses"Operation: create", not "Permission: create".
Incorrect Answer Choices Analysis:
ServiceNow Docs - Access Control Rules#How ACLs Work
ServiceNow Docs - Configuring ACLs for Tables and Fields#Table-Level vs Field-Level ACLs Official ServiceNow Documentation References:

NEW QUESTION # 198
On a filter condition, which component is always a choice list?

A. Operation
B. Operator
C. Match Criteria
D. Filter Criteria

Answer: B

Explanation:
In ServiceNow, when building filter conditions using theCondition Builder, there are three key components:
Field (Filter Criteria):The specific database field you are filtering on.
Operator:A choice list that defines the condition (e.g., "is", "contains", "starts with").
Value:The value you are checking against.
Among these components,the Operator is always a choice list, as it provides predefined options for filtering.
The Operator determines how the Field and Value should be compared. For example:
"State is Active"(where "is" is the Operator)
"Priority is greater than 2"(where "is greater than" is the Operator)
Other components, such as Filter Criteria (fields) and Match Criteria, do not always function as choice lists.
Reference:
ServiceNow Condition Builder Documentation
ServiceNow CSA Training Material

NEW QUESTION # 199
You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

A. Right click on form header, select Configure > Form Layout
B. Click on context menu, select Configure > Form Designer
C. Select Field Class Manager module
D. Select Fields and Columns module

Answer: A,B

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-it-service-management/page/product/change- management/task/t_CreateCustomField.html

NEW QUESTION # 200
When designing a flow, how do you reference data from a record, in that flow?

A. Drag the table icon onto the flow definition
B. Drag the data pill onto the flow definition
C. Specify the source table on the data pill related list
D. Use the condition builder to specify the desired values
E. Add the table reference using the slush bucket

Answer: B

Explanation:
Reference:
https://developer.servicenow.com/dev.do#!/learn/learning-plans/paris/citizen_developer/app_store_learnv2_flow

NEW QUESTION # 201
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